DJR Vault & Digital Product Policies

This page outlines the policies governing physical collectibles sold through the DJR Vault and digital products sold through the DJR Expert Guide Library. Each section applies only to the product type specified.

Physical Items — DJR Vault

Shipping Policy

Processing & Delivery

  • Orders ship within 1–2 business days.

  • Standard delivery typically arrives within 3–5 business days.

  • Expedited shipping options are available at checkout.

  • All shipments are fully insured for the purchase price.

  • Tracking information is provided automatically once shipped.

Important Shipping Notice
Once a package is transferred to USPS, UPS, FedEx, or DHL, DJR Vault is not responsible for:

  • Carrier delays

  • Lost or misrouted packages

  • Mishandling or transit damage

All claims must be filed through the carrier’s insurance process. DJR Vault will provide supporting documentation when required.

International Shipping

  • Buyers are responsible for all customs duties, taxes, and import fees.

  • Delivery times vary by destination.

  • DJR Vault reserves the right to cancel orders to high-risk destinations.

  • Insurance is included where supported by the carrier.

Local Pickup (By Appointment Only)

Charleston Executive Offices
1156 Bowman Rd., 2nd Floor, Suite 200
Mount Pleasant, SC 29464

Valid photo ID is required at pickup.

Return Policy (Physical Items)

  • Returns are accepted within 30 days of delivery.

  • Items must be returned in the same condition received, including all documentation and packaging.

  • Buyer is responsible for return shipping unless the item is materially not as described.

  • Refunds are issued 5–7 business days after the returned item is received and approved.

  • Return shipping insurance is strongly recommended.

Authenticity Guarantee

All items are authenticated by:

  • David J. Rose II — DJR Authentication, and/or

  • Established third-party experts (including PSA, JSA, Beckett, Tristar, Steiner, Fanatics, or equivalent services).

Each listing clearly states the documentation provided (DJR Certificate of Authenticity, third-party certification, or both).
DJR Vault guarantees authenticity exactly as described in the listing.

← Return to DJR Vault

Digital Downloads — DJR Expert Guide Library

Digital Download Policy

  • All Expert Guides are delivered instantly after checkout.

  • All digital sales are final. No refunds, returns, or exchanges.

  • Download links remain active for 7 days after purchase.

  • Customers are responsible for saving and backing up their files.

  • If necessary, DJR may resend files manually upon request.

License & Use Restrictions

  • Guides are licensed for individual use only.

  • Redistribution, resale, uploading, sharing, or public posting is strictly prohibited.

  • Unauthorized use may result in loss of access and enforcement action.

Educational Use Disclaimer

DJR Expert Guides provide professional methodology and educational insight only. They do not constitute:

  • A formal appraisal

  • An authentication or valuation

  • Legal, tax, insurance, or investment advice

  • A client–professional relationship

For matters involving resale, insurance, estate planning, taxation, or verification of authenticity or value, a formal DJR service must be purchased separately.

← Return to Expert Guide Library

Policy Applicability

Policies listed under each section apply only to the product type specified. Physical-item policies do not apply to digital products, and digital-product policies do not apply to physical items.