Frequently Asked Questions (FAQ)
Guidance on service selection, process, and expectations.
Clear answers to common questions about our appraisal, authentication, and consulting services.
What services do you offer?
DJR Authentication provides professional appraisal, authentication, and consultation services for individual items, small groups, collections, and estates. Services are available online worldwide and in person by appointment at our Mount Pleasant, South Carolina office.
What’s the difference between an Online Fast Opinion and a full report?
An Online Fast Opinion is a brief professional review designed to provide initial clarity on likely value, authenticity considerations, or appropriate next steps. It does not include formal written documentation.
Full appraisal or authentication reports include detailed written analysis and are prepared for specific intended uses such as insurance, estate planning, resale, legal matters, or permanent records.
Can appraisal and authentication be done together?
It depends on the service format.
For in-person evaluations, appraisal and authentication may be addressed together during the same appointment when appropriate, since the item can be physically examined.
For online services, appraisal and authentication are treated as separate report types and must be submitted separately. Each report serves a distinct professional purpose and requires its own scope, assumptions, and documentation. Online Single Item Reports are prepared for either appraisal or authentication, not both in a single report.
If you are unsure which service is appropriate, an Online Fast Opinion or Phone Consultation is the best place to start.
Can collections or estates be reviewed online?
Yes. Collections and estates are commonly reviewed online, often beginning with an Online Fast Opinion or a Collection Report. These services help determine overall scope, estimated value, and whether further evaluation or in-person review is appropriate.
Do you offer in-person appointments?
Yes. In-person consultations are available by appointment at our Mount Pleasant, South Carolina office for individual items, small groups, or portable collections.
What types of items do you evaluate?
We evaluate a wide range of valuables, including jewelry, watches, fine art, antiques, collectibles, coins, autographs, historic documents, designer fashion, vehicles, and more. If you’re unsure whether your item qualifies, an Online Fast Opinion is the fastest way to determine next steps.
Are reports suitable for insurance or legal use?
Yes. Formal appraisal and authentication reports are prepared for specific intended uses such as insurance coverage, estate planning, resale, legal matters, donations, and documentation. Online Fast Opinions and consultations are advisory only and are not formal reports.
How long does the process take?
Online Fast Opinions and online reports are typically completed within approximately 24 hours unless otherwise noted. In-person consultations are scheduled by appointment, with timelines based on the scope of the request and a one-hour appointment minimum.
What is your refund policy?
Online service fees are refunded only if we are unable to reasonably evaluate the submitted item. In-person appointments may be canceled or rescheduled at least 24 hours in advance for a full refund.